During the MCO period:
• Our team will be mostly working from home
• Our venue is open for recording / shooting (without audiences)
• CrafRoasters will be open for take-away / delivery (Tue – Sun, 10am – 6pm) via http://craf.alacarte.my or Grab
• Venue booking / enquiries: fill in https://bit.ly/hireourvenue_enquiry
How to reach us? Please do not call as most of us will be working from home. Click here to DM us on Facebook or e-mail us:
Box Office: firstname.lastname@example.org
Venue Hire: email@example.com
PR / Marketing: firstname.lastname@example.org; email@example.com
Donations / Sponsorship: firstname.lastname@example.org; email@example.com
How do I purchase show tickets?
You may walk-in or call the klpac Box Office at +603 – 4047 9000 or buy online at www.proticket.com.my
Does klpac take ticket bookings?
No, klpac does not take bookings. You must make a purchase to secure your tickets.
Is klpac disabled friendly?
Yes. Parking for disabled patrons is provided at the entrance, and wheelchairs have ground floor access to Pentas 1, Pentas 2 and wheelchair friendly restrooms. A lift provides access to the second floor where the Academy and Indicine are located.
Pentas 1 also features wheelchair friendly seats in seat numbers A1, A6, A7, A10, A11, A14, A15 & A19. Kindly indicate to our box office staff when purchasing seats for the disabled so that suitable seats are allocated.
Where can I eat?
Jalan Ipoh/Jalan Sultan Azlan Shah is a haven for food lovers, where a wide selection of affordable cuisine is to be found. Additionally, the following three restaurants are located within Sentul Park.
Tuesdays – Wednesdays: 10.00am to 6.00pm
Thursdays – Sundays: 10.00am to 9.00pm
Closed on Mondays
Samira by Asian Terrace
A Thai fine dining experience
Contact: 03 4042 3880
Open 12pm – 11:45pm daily (Kitchen closes at 10:30pm)
Contact: 03 4041 3277
Open 5pm – 11pm (Mondays to Fridays), 12pm – 11pm (Saturdays – Sundays)
Light snacks and drinks are also available at the klpac Resource Centre.
How do we get updates on klpac activities?
Is there a dress code?
No, klpac does not enforce any dress code. But do bring a jacket along as it can get pretty chilly!
Do we have room for a mother to nurse their baby?
Unfortunately, we are not equipped with a special room for a mother to nurse their baby. In this instance, we would recommend the mother to use klpac’s staff toilet at Level 1 which has more privacy.
If you do need help at any point, please do not hesitate to contact our Front of House personnel or Security Officer
Why do you need to ask for my CVC credit card number (purchase via the phone)? Is the number going to be stored in your system?
This is a bank requirement and one of the ways where we can verify that you are the genuine card holder. Or else, any person can quote any 16 digit credit card number without even having the actual physical card.
Please rest assured that the CVC number will just be keyed on the credit machine and will not be stored anywhere else including our ticketing software.
If you are not feeling comfortable in revealing your CVC number, which is very understandable, perhaps you can consider walking into any one of our outlets or purchase through our online ticketing system which has internet security protecting all sensitive information.
Is baby lap seating allowed? Why?
No, lap seating is not recommended unless the baby / toddler is counted as one head count (which means he/she may be required to pay for a seat; at the discretion of the show producer). Each hall has its own maximum seating capacity as per the safety regulation. If the baby / toddler is not counted as a head count (being tracked by the ticketing system), that means the show potentially could have many more unaccountable patrons inside the hall. During an emergency or evacuation, this can complicate the process.
Age limit varies from show to show depending on the production companies.
Is food and drink allowed to be brought into the theatre? Why?
For Pentas 1, food & drinks are strictly not allowed due to the theatre seating layout & structure.
For Pentas 2 & Indicine, drinks are allowed to be brought in depending on the production. Certain productions will not allow at all as it may cause unnecessary disturbance to the show. Please do check with the Front of House Personnel for more information.
If you are to bring in your drink, we would appreciate it if you could also bring out the glass, packets or can to be disposed of / returned accordingly.
Will there be meet and greet sessions with the cast after the show?
Meet and greet sessions may vary depending on the production. If there is a meet and greet session, it usually occurs in the lobby area on the ground floor and not inside the theatre. Patrons are advised to wait outside the theatre.